Consumer law

Consumer protection law or consumer law is considered an area of law that regulates private law relationships between individual consumers and the businesses that sell those goods and services. Consumer protection covers a wide range of topics, including but not necessarily limited to product liability, privacy rights, unfair business practices, fraud, misrepresentation, and other consumer/business interactions.

It’s a way of preventing fraud and scams from service and sales contracts, bill collector regulation, pricing, utility turnoffs, consolidation, personal loans that may lead to bankruptcy.

The following lists consumer legislation at the nation-state level. In the EU member states Germany and the United Kingdom there is also the applicability of law at the EU level to be considered; this applies on the basis of subsidiarity.

A set of law and code of conduct which directs the company about its duties and consumers about its rights is known as Consumer Protection Act. This leads to promotions of fair trade, competitive spirit and detailed information in the market space. We at Counsellor have a team of ace lawyers for consumer protection cases. They help victims against business which are engaged in fraudulent and undue trade practices to gain undue advantages.

Our team of lawyers in involved in consumer affairs strive to provide extra protection to those sectors of society who are more prone to these malpractices. These laws are those regulations which have been imposed by the government to protect the rights and virtues of the buyer. A classic example is the enforcement of green and brown dot on all the eatables. This informs the buyers of the fact that the product is vegetarian or non-vegetarian. Another example would be writing the helpline number on the packaging so that product. All these changes make the user better aware about the products and its constitute.

We strive to provide the best legal advice with respect to consumer rights. We with our team believe in helping our clients in every possible legal hitch of their life. So, need any legal advice? Call us or email us. We will get back to you ASAP.

The Procedure for Filing Complaint before the District Forum

• This one is the most important, there is time limit to file the complaint to the consumer forum i.e. it must be filed within two years of the cause of action and if there are reasonable causes for delay in filing the complaint, you can always request the Consumer Forum to condone the delay.
• Though you can file a handwritten complaint, typed complaint will make things easy not just for the adjudicating officer but for you and the respondent. Ideally, it should be double spaced, with at least 1½ inches of margin space on the left, top and bottom like any standard document.
• Arrange the complaint in order and give page number all documents for convenience. For instance, if you are submitting application for condonation of delay in situation there is some delay, you should put it before all documents.
• You complain should have details of the grievance, put in the language that can be comprehended by the officer and the respondent. Preference should be to put in a narrative and chronological manner and must come with what the issue is and what relief you want from the complaint.
• Best part is, you can appear before the Consumer Forums in person and don’t need any lawyer to represent your case. Even your close relative can appear for you. However, if you wish to hire a lawyer to represent you, you must enclose a Vakalatnama, you may prefer this if you are busy and don’t want to do paperwork and attend the hearing.
• Place affidavit that the contents of the complaint are true and put the copies of all documents on which you rely upon in support of your Complaint. You also need to submit one original and two photocopies of the same. Also, you should submit as many more copies as there are parties.
• Being a complainant, you are also asked to send notice in writing to the supplier or service provider you are complaining against. Make sure the notice is simple, clearly pointing out your grievances, and requesting the supplier or service provider to rectify the faults, defects, etc. or replace the goods.
• You are also required to give ample time to the respondents to either address the issue you raised or come prepared in consumer forum. Make sure that the notice you sent reaches to the respondents/defendants and for that send it to the address where they are actually available.