If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

Repairs or Services

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

• get it done elsewhere and pass on the costs to the business
• ask for a replacement
• ask for a refund
• recover compensation for the drop in value below the price paid.

Repair notices

Under the Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

• the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
• it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Procedure to Send a Notice:

Step 1- The person can draft the notice on its own or can avail the services of a professional lawyer or advocate. There are lot of good templates of the Legal Notices available on the many websites where you can download the desired format and change as per your convenience.

Step 2- The notice ought to be self-addressed to the person against whom you have grievances.

Step 3- Mention the reasons clearly which compelled you to send the notice.

Step 4- Mention previous communications concerning the cause of the notice.

Step 5- Offer the recipient a reasonable time i.e 30 days or 60 days to settle the matter by negotiating and by performing the desired action.

Step 6- Offer time in notice for either fulfillment of your demand or providing reply within given time.

Step 7- Send it through registered AD post. Keep a duplicate of receipt of post office likewise as notice.

So above are step by step procedure about How to send a legal notice in India.you can personally send the legal notice without the aid of any lawyer however it is suggested to draft the notice meticulously in such a way that it states all the reasons for serving the notice and all the material contents related to the cause.